How to Resolve App Installation Errors in Google/itunes (Apple) Stores?

If you’ve ever dealt with a mobile phone, chances are you faced an issue with installing a particular app. This is a frequent problem for mobile users, be it a device of Android or iOS operating platform. The errors may occur for more than one reason but the good news is that there is a solution for most of them. We’re going to cover both Android and iOS users so that customers who’ve faced issues installing apps in either Google Store or Apple Store can get help from this article.

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Android App Installation Errors

Starting with Google Play Store, let us learn why the problem of app installation arises so that you can learn how to fix android app installation issues. There are four chief reasons behind android app installation errors.

  • Google Play Store updates

    In case you haven’t already updated Play Store, that’s the first thing you are required to do. If the problem still persists after updating Play Store, know that the app you are trying to install is probably incompatible with your mobile phone.

  • Google Cache issues

    It’s vital to delete app cache since cache accumulates and ultimately deters your mobile’s performance.

  • Issues with stored data

    This is a pretty obvious reason. If too much data is stored in Play Store, it piles up and disallows other apps to move in.

  • Issues with your Google account

    At times you won’t be able to install a new app on your Android phone if your google account has some issues.

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Issues with Installing Apps on Google Store

Now that you’re well versed about the many possible reasons behind issues with installing apps on Google Store and also the types of errors for the same, its time you get to know how you can resolve such issues. You can use any one of the following methods to get the job done.

In case your device doesn’t display the correct time and date, you will have to fix it. Here’s how you do that.

  • 1. Open ‘Settings’ on your phone.
  • 2. Tap on ‘Date & Time’ option.
  • 3. Tick the box next to the ‘Automatic’ option so that it is checked. If it already was, uncheck it and then check it again.
  • 4. Finally pres the ‘Home’ button and verify that time and date have been updated or not.

If correcting the time and date on your device doesn’t do the job, you will be required to clear the cache in your Google Play Store.

  • 1. Open ‘Settings’ on your phone.
  • 2. Go to Application Manager or Apps (As is mentioned in your phone)
  • 3. Locate to ‘Google Play Store app’, open it and press ‘Force stop’ button.
  • 4. Now tap ‘Clear cache’.
  • 5. Now you will have to repeat the above mentioned step, except now you will replace ‘Google Play Store’ as is mentioned in the third step with ‘Google Play Services’.
  • 6. Finally download the app once again.

If the issue still persists, you are supposed to clear Google Play Store data.

  • 1. Open ‘settings’ in your phone.
  • 2. Locate to Application Manager or Apps (As is mentioned in your mobile phone)
  • 3. Locate to Google Play Store app, open app details and press ‘Force stop’.
  • 4. Then tap the ‘Clear data’ button in order to clear all the Play Store data.
  • 5. Upon doing so, you should expect the issue to be resolved.

Here are the steps to follow.

  • 1. Open the ‘Settings’ option on your mobile phone.
  • 2. You will then have to tap the name of the account you wish to be removed.
  • 3. Then press the ‘Menu icon’.
  • 4. Tap on ‘Remove account’.
  • 5. Then restart your mobile phone and add your Google account once again and finally download the app.

If you followed the steps mentioned above correctly, you would’ve done away with errors while uploading the android apps. You can then proceed to upload android app on google play store. Now for Apple users, we have outlined the causes of ios App installation issues and how you can resolve them. There are eight main causes behind ios App installation errors. They are listed down below.

  • 1. Device unable to connect to the App Store
  • 2. The size of the app is over 200 MB.
  • 3. You have already installed the app on the mobile phone, but it is not managed by MDM.
  • 4. The app is incompatible with your device.
  • 5. The user declined the app installation process.
  • 6. User is not logged into the App store account.
  • 7. The app cannot be installed on your particular mobile phone.
  • 8. The App Store has been disabled by MDM.

iOS App Installation Issues

These are the main causes of ios App installation issues.
We have come up with a list of methods stating how we can try to resolve most of the situations of ios apps not uploading on appstore mentioned above.

Device unable to connect to the App Store – Here you will be required to give access to apple.com so as to initiate installing of the app. This error might also occur when the user keep entering the faulty App Store continuously.

The size of the app is over 200 MB – This problem will only occur when you’re trying to install an app using your mobile data and the app size is over 200 MB. You can simply check the size of the app you wish to install by clicking on ‘app size’ upon searching it on Apple Store. If it exceeds 200 MB, you will need a Wifi to initiate the process.

You have already installed the app on your device, but it is not managed by MDM. – For supervised devices, your app will automatically be managed by MDM when you scan your device. For the unsupervised ones, you are supposed to click ‘Manage via MDM’ in the ‘App Catalog’ of your mobile phone. If the problem still persists, you should try to delete and re-distribute the applications to the mobile phone.

Apps that are not compatible – Those apps which have been withdrawn by the App Store cannot be installed to your phone.

User declined the process of app installation – When an app is being installed in an unsupervised device, the user gets a prompt to start the installation. In case the user declines, this error will pop up. This can be prevented by supervising the mobile device and then downloading apps which do not require an App Store account.

User is not logged into the App store account – You will have to ensure that the user has logged in to an App Store account. Nonetheless, you may also proceed without logging in to your account if your device runs on iOS 9.0 or more if the apps have been bought via VPP.

The app cannot be installed on your particular mobile phone. – This error occurs due to one of the following reasons.

● No access given to apple.com
● Incompatibility issues
● Apps unavailable in some particular regions. We shall learn how to fix this.

  • Go to ‘Settings’ in managed devices and select ‘iTunes & App Store’.
  • Click on the existing Apple ID, then select ‘View Apple ID’ option. Enter password.
  • Now you are supposed to change the region to yours.
  • Finally click on ‘Done’.

The App Store has been disabled by MDM – If the App Store is disabled, you will have to enable it. To do so, open ‘Restrictions’, then press ‘Applications’ and then finally tap the ‘Users can install apps through App Store’ option.

Upload iOS App on App Store

Now it’s safe to say that you can upload ios app on app store whenever you like. You won’t be bothered with the same not getting uploaded anymore since you know what to do. In this guide, you have learned in detail the reasons behind android apps not uploading on google play store and ios app upload errors. If despite the clearly mentioned steps in resolving app installing errors in Google Play Store and Apple Store still persists, we’re afraid you will have to backup your Android or reach out to MDM support website to resolve your respective case.